At StreetFx Pty Ltd, we're committed to delivering your products in a timely and efficient manner. Our shipping policy is designed to provide you with a smooth and worry-free shopping experience.
Carriers and Delivery
To ensure the best possible delivery service, StreetFx Pty Ltd partners with multiple courier services. The choice of carrier for your order depends on various factors, including the nature of the product and its size. Some items, especially those that are large or bulky, may require specific carriers. These items might also be subject to extended shipping timeframes, reflecting the additional logistics involved in their delivery.
Shipping Charges and Address Accuracy
Shipping charges are calculated based on the product and your delivery location. We urge our customers to carefully review their shipping information before finalizing their orders. It's crucial to ensure that the shipping address, including any necessary business name for business addresses, is accurate and complete. Unfortunately, once an order is placed, we cannot accommodate changes to the shipping address.
If a parcel is not collected or needs to be returned to the sender due to incorrect or insufficient shipping information provided by the customer, we are unable to refund the postage costs. By placing an order, you confirm that all information provided is accurate and take responsibility for any issues that may arise due to incorrect information.
Authority to Leave
When placing an order, you'll have the option to authorize leaving the parcel at your premises without a signature. By selecting this option, you agree that the parcel is considered received once it is left at your address. Please note that StreetFx Pty Ltd and our delivery partners will not be liable for any loss or damage that may occur from this delivery method.
Order Processing and Delivery During Holiday Periods
We aim to process all orders within 1-2 business days, provided the items are in stock and ready to ship. Please note that during holiday seasons or sale periods, the delivery of your parcels might take a little longer due to the increased volume of orders. We appreciate your patience and understanding during these times. Our customer service team is always here to help with any questions or concerns you may have about your order.
International Shipments
For international orders, we typically use DHL Express. Please be aware that international shipments may be subject to import duties and taxes, which are levied once the shipment reaches your country. You are responsible for covering any additional charges for customs clearance. Since customs policies vary widely from country to country, we recommend contacting your local customs office for further information regarding your order's delivery.
Incorrect Shipping Charges
In rare instances, shipping charges may be incorrectly calculated due to errors outside our control. Should this occur, we will contact you to discuss your order. StreetFx Pty Ltd reserves the right to cancel any order for reasons beyond our control, ensuring that you are promptly informed and assisted in such situations.
For any further questions or assistance with your shipping needs, please feel free to contact our customer service team.
