I will try to keep this is as brief as possible but it a story in itself.
I own a 2014 GTS Auto. Less than 8,00 kms, full service history. 1 owner.
Car was booked in for its final fixed price service 2 months out of warranty. I also reported an issue with the diff. Symptoms were like driving over ripple strips that how bad the diff was. Service tech came on a test drive with me and issue was slightly replicated. Said they all do this
Went to pick the car up in the afternoon when I got in the car and selected Reverse gear there was huge thud. It did this several times. Issue was not evident when the car went in for service otherwise they would have been told to look at it. Storm into dealership and make them aware of the issue. It is replicated several times in front of service personnel. They take it out the back for a few minutes and say there si nothing evident. Bring it back tomorrow (Saturday) when we can have a more detailed look.
8 weeks later, yes 8 weeks later I got my car back but not fixed. Oh and a month before I even got a loan car. How piss poor?
The dealer thought it was the gearbox. As this dealership does not do auto box repairs it was flat bedded to another Sydney dealership. To add insult ti injury they wanted to hit me for the tow charges.
A complaint to Toyota Guest Experience results in the charges being waived.
They then play the game of whether Toyota will cover it under warranty. Though 2 months out of warranty and only 8,000 kms this is a no brainer under consumer law.
I'm advised Toyota will cover repairs under warranty. Next thing is whether they will rebuild or replace the diff. No surprises here, the cheap option, repair. However parts will be 3 weeks.
2 days shy of 8 weeks I am advised that the car is ready. I inspect the car and note a ding on both doors. Luckily they were minor with no paint missing which paintless dent removal should fix. They agree to fix.
On Friday exactly 8 weeks to the day I go to pick up the car. Give it the once over and it looks ok. Go to start it and the battery is dead as a door nail. Storm into dealership. They get out a jump starter and start the car. About to leave for home I select Reverse gear when there is a thud in the rear end. It did this several times including when you put it into drive. Also when the shifter was placed in Park a split second later the shifter would move by itself a couple of millimetres into its final position. It did this about 5 times. Storm back into the dealership again. Both issues replicated in front of service adviser. Told to take it and if issue persists bring it back on Monday. Service adviser says he will complete a job card.
Monday call the Guest Experience call centre 3 times. They are useless., no different to an Indian call centre rather a technical call centre. They merely log the call and listen to you whinge. No accountability and offer no solution to issues.
Dealer calls and say that they are at a loss and are awaiting guidance from Toyota i.e arrange for one of their technicians to come out. They don't want to start changing parts blah blah blah.
Tuesday, the dealer concedes there is nothing more that they can do. The latest is that it is a "characteristic" of the car. 8 weeks to tell me this.
I told the call centre I want their engineer to look at it. No commitment from Toyota.
My next steps are Fair Trading. More waste of my time.
Any recommendations on what to do next or in fact whether the thud in the rear end when engaging gear is a "characteristic" would be appreciated.